ProtonMail is a free email service that allows for encrypted and secure communication. Recently, the corporation offered additional services such as mobile applications and desktop clients. In this article, you can follow the solutions to fix the Protonmail login problems.
End-to-end encryption (E2EE) is used by ProtonMail to ensure that communications cannot be read even by its workers. Consequently, customers searching for a secure email provider might use proton mail. Furthermore, its E2EE function assures that the communication is only accessible to the designated receiver. This implies that no one can see your emails.
Causes Behind Protonmail Login Problems
If you are having problems entering into your Protonmail account, it might be due to one or more of the following factors:
Private Mode Compatibility: The browser does not support the private mode. Many people’s default web browser is Chrome, which does not enable Private Mode. If you see similar issues, make sure you’re using the most recent version of Chrome.
The current browser does not support: If you are still using Internet Explorer, you may have similar issues. Microsoft no longer supports Internet Explorer 11. You must update to a newer browser version.
Cache and cookie availability: Cookies and supplies are critical in giving better speed to the end user. However, specific browsers do not enable us to erase such files. For example, Chrome allows us to remove cookies and caches, but Firefox does not. So, if you’re experiencing difficulties accessing your Protonmail, try deleting your cookies and caches.
Incorrect domain: Attempting to access your Proton email from a different environment will fail. To begin, double-check that you have provided the proper login and password. Also, double-check that you typed the URL correctly.
If none of these methods work, please get in touch with protonMail technical support staff.
Troubleshooting Protonmail Login Problems
Please refer to the troubleshooting advice below if you are having problems signing into your Protonmail email account due to Login/Account issues.
- Verify that you supplied the correct login and password.
- Verify that you have entirely exited your browser.
- Please try again later.
- Change your password.
- Sign in to your Protonmail account using another device.
- Clearing the cookies and cache.
Way to Fix the ProtonMail Login Problems
ProtonMail is one of the most secure email solutions available today. However, you may occasionally face difficulty when attempting to sign up for or log into your account. And these problems can be resolved by addressing the following:
Managers of Passwords
Not all password managers, particularly those incorporating 2FA, support our service. We do not advocate using such software since it allows hackers more significant access to your account. If you must use one, we recommend a browser plugin such as LastPass or Dashlane. They both allow you to save passwords safely without remembering them yourself.
If you use a password manager, we suggest you turn it off while signing into ProtonMail. In this manner, even if someone obtains your master password, they will be unable to access your ProtonMail account.
“Please remember that certain password managers do not provide this option. In that scenario, you’ll have to enter your login and password each time you log in.”
Turn Off Private Browsing (Safari)
The Safari web browser from Apple has a function called “Private Browsing.” You may use Private Browsing to browse the web without storing anything on your device. There are instances, though, when you desire to use Private Perusing when browsing the Internet. For example, you could want to surf a dating app anonymously, or you might want to see a sensitive document online without anybody else knowing what you’re reading. Scroll to the bottom of the list and uncheck ‘Private Browsing.’
Try a Different Browser
ProtonMail is compatible with all major web browsers, including Chrome, Firefox, Opera, Edge, and Safari. Unfortunately, some outdated browsers, such as Internet Explorer 8, Safari 6, and earlier, are incompatible with encryption technologies. As a result, their website functions best with contemporary browsers such as Chrome, Firefox, Opera, and Safari.
If you have trouble signing into ProtonMail while using one of the browsers listed above, please try again with a newer browser.
Clear Browser Cache and Restart Browser
Corrupt browser caches can occasionally create issues. This happens when you use the same browser on several platforms, such as a laptop and desktop computer, tablet, and smartphone. For example, it might be due to a full browser cache if you’re having problems visiting particular websites or experiencing delayed loading times. Clearing your browser cache ensures that you always obtain the most up-to-date version of webpages, photos, videos, and so on, but it won’t help if you already have too much data saved in your browser cache.
To delete your browser cache, perform the following steps:
- Launch your browser and navigate to the menu bar. Select “Settings.”
- Select “Advanced” and then “Cache.” You’ll see a list of items stored in your browser cache. Choose the ones you wish to get rid of.
- When prompted, click “Yes” to indicate that you wish to delete the chosen objects.
- Relaunch your browser.
- Return to the site to see whether the problem remains.
Turn off Private Mode
Most browsers include a private mode feature that allows you to browse without having your browsing history logged and retained. However, it does not always function as planned. Sometimes it works perfectly, while others do not allow you to use protonmail.com. What is causing this? Because Protonmail employs browser technologies that are not permitted in private mode.
Browser Extensions Should Be Disabled
Disable all extensions if you’re experiencing trouble logging into your Gmail account. You can accomplish this by following the procedures outlined below.
- Step 1: Launch Chrome, Firefox, or Internet Explorer.
- Step 2: In the upper left corner of the window, click on the menu symbol. Then click the Settings button.
- Step 3: Under the Privacy area, select the Show Advanced Settings option.
- Step 4: Scroll down and choose Content settings. You will see various options such as Cookies & Site Data, Autofill, Passwords, etc. Selecting each option separately will assist you in determining the source of the problem.
- Step 5: After deactivating individual extensions, restart your browser and verify if you can successfully access your email account.
Note: It is advised that all browser extensions be disabled except those essential to utilize ProtonMail. This contains the following:
- Random Agent Spoofing
- Privacy Badger
- Switch off
- HTTPS All Over
The Issue with Two-Factor Authentication (2FA)
If you have activated two-factor authentication (2FA)(new window), your 2FA code-generating device may malfunction. Instead, log in with one of the emergency recovery codes you received when you set up 2FA.
Also, if your phone’s clock is wrong by more than 2 minutes, 2FA may not operate properly, so make sure the time on your phone is right (or sync the time with the network automatically).
The Domain is Incorrect
If you try to log in to ProtonMail with the login [email protected], you’ll get the following error: “This site does not recognize your browser or operating system.” However, if you use the actual domain name [email protected], you can log in successfully.
Here are a few common Causes and Solutions if you have Trouble logging into Proton VPN.
There are several methods to connect to Proton VPN. You may use the Proton VPN web client, the ProtonMail app, or the Proton VPN Windows software to connect. Whether you are signing in to your Proton VPN account, checking your account data, seeing your plan, downloading OpenVPN config files, or entering into the Windows VPN program, each method requires a separate set of credentials.
If you’re experiencing issues logging in to your account dashboard, follow the troubleshooting steps below. You’ll need your Protonmail username and password to use our Android VPN software. You must first input your Protonmail username, password, and email address to use the Android VPN app.
When connecting to Protop VPN using a third-party program like TunnelBear, you must enter the username and password associated with your Proton VPN account.
Protonmail Login Temporarily not Permitted: 4 Fixes
The ProtonMail staff has stated that some customers have difficulty entering their accounts. When users attempt to log in, they see the error message “Login attempt failed.” This problem appears to be affecting both desktop and mobile clients.
The team discovered that the login procedure relies on a third-party API to validate whether or not an account exists when exploring the source of this issue. Unfortunately, the API endpoint appears offline, resulting in failed login attempts.
The login procedure verifies whether or not an existing account exists via the API and whether the IP address provided matches the account’s registered location. If one of those checks fails, the login request returns the error temporarily not permitted.
The ProtonMail support staff has determined that the login difficulties result from a DNS change that created a temporary outage. As a result, the organization advises impacted users to try again later.
Please contact our support staff if you continue to have problems signing in to ProtonMail. They will guide you through the actions necessary to address the issue.
The Login Screen for Protonmail Freezes
A few circumstances may result in a load issue in mobile applications. One of these difficulties may be the ProtonMail – an encrypted email program. If you find similar problems when attempting to utilize the ProtonMail – Encryption App, here are several probable reasons:
- The server may be unavailable.
- You do not have sufficient internet capacity.
- Your phone network is overloaded.
- Your device does not support the encryption protocol used by ProtonMail.
- Your device is out of date.
- Due to significant traffic, the servers are overwhelmed.
Password Reset for ProtonMail
If you forget or lose your ProtonMail password, you can quickly recover. Resetting your ProtonMail password will not remove any data from your account; it will just update the password.
To update your ProtonMail password, follow these steps:
- Access your Protonmail account.
- Select the “Settings” tab.
- Click on “Password.”
- Log in to your Protonmail email account using your current password.
- Enter your new password twice.
Protonmail Customer Support
Don’t hesitate to get in touch with ProtonMail. ProtonMail may be reached at https://proton.me/support/contact.